Open and maintain support tickets in one conversation with an AI voice agent. The AI voice agent handles ticket creation, captures required fields, and posts ticket updates from caller follow-ups - no IVR menus or manual data entry. With helpdesk integration and CRM integration, every call is logged with transcripts, tags, and priority, improving contact center automation and SLA tracking. Fast, accurate, and compliant ticketing at scale.
Agents spend time retyping caller details, creating duplicate tickets, and chasing missing fields. Notes are inconsistent, ticket updates are delayed, and context is lost across transfers - driving higher AHT and SLA breaches. Without conversational AI, helpdesk integration, and CRM integration, teams struggle to standardize ticket creation and keep ticket updates current at scale.
Shuru’s AI Voice Agent verifies identity, captures intent and entities, and performs ticket creation directly in your helpdesk via secure APIs. It sets category, priority, and tags, attaches the call transcript, and shares confirmation with the caller. For follow-ups, the agent retrieves the case and posts ticket updates (notes, attachments via SMS/email links, status changes), then notifies the customer. Guardrails manage consent and PII; analytics surface AHT, reopen rate, and SLA adherence.
Lower AHT by automating ticket creation and caller-driven updates.
Higher data quality with structured fields, tags, and full transcripts.
Fewer duplicates and misroutes through intent capture and validation.
Better SLA compliance with real-time status changes and notifications.
Reduced cost per contact via contact center automation and self-service.
Stronger reporting: clean CRM/helpdesk data for root-cause analysis.
Partner with us to design, prototype, and deploy.
