Handle high-volume support calls with an AI voice agent built for inbound call triage. Using conversational AI, intent detection, and smart call routing, the agent greets callers, understands why they’re calling, and either resolves the request or routes to the right queue with context. Replace rigid IVR trees with natural dialogs, reduce AHT, and improve first call resolution while maintaining compliance. Ideal for contact center automation across e-commerce, banking, telecom, logistics, and more.
Traditional IVR menus are slow, confusing, and hard to update. Agents field repetitive calls, misroutes drive up transfers, and customers wait on hold while context is re-captured - hurting CSAT and first call resolution. Without conversational AI, teams can’t reliably detect intent, perform smart call routing, or automate simple tasks at scale, leading to higher AHT and rising cost per contact.
Shuru’s Conversational AI Voice Agent answers calls instantly, performs intent detection and entity capture, then resolves common requests (order status, password reset, booking changes) or routes to the best queue with full CRM context. Real-time speech recognition, policy guardrails, and consent/PII handling keep interactions compliant. The voice agent integrates with your telephony, CRM, and ticketing to automate workflows, trigger callbacks, and escalate to humans with transcript and next-best-action notes.
Reduce AHT and hold time with automated triage and self-service resolution.
Increase first call resolution (FCR) via accurate intent detection and routing.
Lower cost per contact by deflecting repetitive calls to the AI voice agent.
Improve CSAT/NPS with faster answers and fewer transfers/repeats.
24/7 coverage and surge handling without adding headcount.
Better compliance: consent scripting, PII redaction, and full call transcripts.
Partner with us to design, prototype, and deploy.
