Let callers check order status or service status by ID in one natural conversation. An AI voice agent verifies identity, pulls real-time updates from your CRM/OMS, and explains next steps (ETA, technician visit, payment or document required). It can send confirmations via SMS/WhatsApp/email and escalate to the right queue with full context. Replace rigid IVR with AI voice automation that improves CSAT and reduces AHT at scale.
High volumes of “Where is my order?” and service status calls swamp agents. IVR menus are slow, misroutes are common, and callers repeat IDs while context gets lost. Without conversational AI and CRM/OMS integration, teams can’t provide accurate, real-time order status updates, clear next steps, or proactive notifications - driving long handle times, low FCR, and poor customer experience.
Shuru’s AI Voice Agent answers instantly, performs consent and identity checks (OTP/account lookup), captures the order or ticket ID, and queries your CRM/OMS/WMS to read the latest status. It explains next steps in plain language, offers actions (resend invoice, schedule technician, confirm address), and sends confirmations via SMS/WhatsApp/email. Smart call routing escalates edge cases to a human with transcript and intent, while guardrails handle PII and compliance.
Reduce AHT and queue time by automating order/service status lookups.
Increase FCR with accurate, real-time CRM/OMS updates and clarifying next steps.
Deflect repetitive WISMO calls, lowering cost per contact.
Improve CSAT/NPS via fast answers and proactive confirmations.
24/7 coverage with multilingual support and surge handling.
Cleaner data: structured IDs, call summaries, and analytics for continuous improvement
Partner with us to design, prototype, and deploy.
