Serve customers in their preferred language with an AI voice agent that detects language automatically. Using AI, language detection, and natural text to speech, the agent continues the call in that language and supports code switching when needed. It pulls answers from your knowledge base, handles smart call routing, and logs transcripts with language tags. Deliver fast, accurate support across regions without complex staffing.
Contact centers struggle to staff every language and maintain consistent translations. Callers get misrouted, repeat details, or abandon when agents and IVR menus do not match their language. Without conversational AI and language detection, teams face long handle times, low first call resolution, compliance risks, and poor customer experience across regions.
Shuru’s AI Voice Agent greets the caller, auto detects language in real time, and switches speech recognition and text to speech to the correct locale. It supports code switching within the same call, queries your knowledge base for grounded answers, and routes to the right queue with full context. Guardrails handle consent and PII, while CRM and ticketing integrations store transcripts with language tags and next best actions.
Higher first call resolution through accurate multilingual answers and routing.
Shorter handle time by removing translation delays and repeated explanations.
Improved CSAT and NPS with native language experiences across regions.
Lower staffing cost by scaling multilingual support without hiring for every language.
Better compliance via approved scripts, consent capture, and language-tagged records.
Cleaner CRM data with structured intents, transcripts, and analytics by language.
Partner with us to design, prototype, and deploy.
