Answer product, pricing, and policy questions instantly with an AI voice agent connected to your knowledge base. Using conversational AI and retrieval-augmented generation, the agent delivers accurate, on-brand answers 24/7 - no IVR menus or long hold times. It cites sources, captures context, and escalates edge cases with full notes. Ideal for contact center automation where FAQ handling speed, consistency, and compliance matter.
Agents spend valuable time repeating answers to common product, pricing, and policy questions. Knowledge base articles change frequently, scripts fall out of date, and IVR flows frustrate callers - driving long AHT, inconsistent answers, and low first call resolution. Without conversational AI and a connected knowledge base, teams can’t deliver reliable, compliant FAQ handling at scale.
Shuru’s AI Voice Agent connects to your knowledge base (CMS/help center/docs), detects caller intent, and uses retrieval-augmented generation to read and respond with grounded, source-linked answers. It verifies identity when needed, applies policy and compliance guardrails, and summarizes next steps. Unknowns route to a human with transcript, article links, and suggested replies. All interactions log to your CRM/ticketing with analytics for continuous improvement.
Higher FCR with accurate, source-grounded answers from the knowledge base.
Lower AHT by resolving FAQs quickly via conversational AI.
Ticket deflection and reduced call volume on repetitive queries.
Consistent, compliant messaging with policy guardrails and citations.
24/7 availability and surge handling without extra headcount
Cleaner CRM data with structured intents, transcripts, and insights
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