Let callers pick a time in one natural conversation. Our AI voice agent handles appointment booking end-to-end with conversational AI, calendar integration, and smart scheduling - no IVR menus. Callers can create, reschedule, or cancel in seconds, with confirmations and reminders sent automatically. Ideal for contact center automation where accurate, compliant scheduling matters.
Traditional booking flows force callers through IVR trees, long hold times, and manual transfers. Agents re-collect details, double-book by mistake, and miss rescheduling or cancellation windows - hurting utilization and CSAT. Without conversational AI and calendar integration, contact centers struggle to offer 24/7 appointment booking, reminders, and smart scheduling at scale.
Shuru’s AI Voice Agent answers the call, confirms identity and intent, and performs appointment booking through live calendar integration. The agent offers smart scheduling options, then creates, reschedules, or cancels slots while sending confirmations and reminders via SMS/email/WhatsApp. Guardrails handle consent, PII, and business rules (buffers, provider availability, cut-offs). If needed, it routes to a human with full context and transcript.
Shorter average handling time by automating appointment booking and changes.
Higher booking completion rate with conversational AI and smart scheduling.
Fewer no-shows via automated confirmations and multi-channel reminders.
Better resource utilization from real-time calendar integration and buffers.
24/7 scheduling coverage without adding headcount in the contact center.
Cleaner CRM data: structured fields, audit trails, and compliant consent logs.
Partner with us to design, prototype, and deploy.
