Offer real 24x7 support with an AI voice agent that handles after hours answering. Using AI and smart call routing, the agent verifies identity, captures intent, and schedules callbacks in seconds. It sends confirmations by SMS or email and logs every detail to your CRM for contact center automation. Fewer voicemails, faster responses, better customer experience.
Outside business hours, callers hit voicemail or long prompts and many never call back. Missed calls and delayed responses hurt CSAT, breach SLAs, and create duplicate tickets. Without conversational AI, teams cannot do reliable after-hours call handling, callback scheduling, or smart call routing, so urgent issues wait until morning and revenue opportunities slip away.
Shuru’s AI Voice Agent answers after hours, authenticates the caller, detects intent, and books precise callback windows using calendar integration. It prioritizes urgent requests, routes escalations to on call teams, and sends confirmations with case IDs by SMS, WhatsApp, or email. All details sync to your CRM or helpdesk with transcripts, consent logs, and next best actions, ready for agents at start of day.
24x7 coverage without adding overnight headcount.
Lower voicemail abandonment through instant conversational triage.
Faster first response with accurate callback scheduling and reminders.
Higher CSAT and NPS from clear next steps and confirmations.
Better SLA compliance via intent capture, priority, and audit trails.
Reduced cost per contact by deflecting routine after hours calls.
Partner with us to design, prototype, and deploy.
